ANSWERS TO YOUR QUESTIONS

Shipping Information

SHIPPING DESTINATIONS

We are currently shipping within the U.S only. For other countries, please visit amazon.com/quevina

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We have 3 method shipping speeds: Standard(5-7 days),Expedited (3-4 days),Priority(2-3 days). Shipping time might vary depending on location, shipment method, and other factors.

Shipping Carrier: UPS, USPS, DHL, Amazon Logistics, etc.

  
Please select and click the carrier to track your order.
SHIPPING COST?
Orders over $20 USD will have free shipping. (US only)
Orders under $20 USD will be charged for shipping depending on your chosen delivery method. The full price will be displayed at checkout.


Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept secure payments for all customers via Credit Cards, Debit Cards & PayPal.
Note: that an additional exchange fee may apply if your currency is other than US dollars.

Orders Placement

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you do not need an account to place an order, optionally, you can create an account to better manage your order.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
You can contact us via email at service@quevina.com
WHAT HAPPEN IF I PLACED AN WRONG ORDER?
If by mistake you placed an order that you do not want or the wrong item/wrong quantity, please email us at service@quevina.com, we will contact you shortly.
After reviewing the order, if the order has not been shipped, we will process your refund shortly.
If the order has been shipped, the customer should return the wrong/unwanted items upon receiving it (notice: customer will need to cover the return shipping cost).
Once we have received the returned item, we will process refund payment.
HOW DO I TRACK MY ORDER?
Depending on locations, you may receive a shipping tracking number for your order.

Return and Refund

DO YOU ACCEPT REFUNDS?
If a product gets damaged or was faulty upon delivery - we offer a 100% refund.
HOW LONG BEFORE CAN I APPLY FOR RETURN AND REFUNDS?
We have a 7-days Return & Exchange Policy since the day item was received.
WHAT ITEMS ARE ELIGIBLE FOR RETURN?
To be eligible for a return, goods must be unopened, unused, undamaged, and accompanied by proof of purchase.
HOW SHOULD I START A RETURN?
For returns, please email service@quevina.com with the subject 'Returns' and include your order number, name, and the reason for the return.
We will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
HAVE FURTHER QUESTIONS?
For full details on returns and refunds, please refer to https://quevina.com/pages/refund-policy