We have a 7-day return policy, which means that you have 7 days to request a return after receiving the goods.

You can get a 7-day return qualification if you meet the following conditions:

 

Return Conditions

Whether to support return within 7 days

Whether to charge return freight

Remarks

Product functional failure or product quality problem

Yes

No

During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time.

The product has missing parts. Missing parts refer to missing original accessories

Yes

No

During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time.

There are signs of wear, bumps, disassembly, and tearing of the label on the surface of the product

Yes

No

During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time.

In addition to the above three reasons, such as returns due to personal reasons (such as dislike, unneeded, not

Suitableetc.), it should be unused and does not affect secondary sales

 

Yes

Yes

For personal reasons, you need to bear the relevant freight for the return of the goods 

Note:

The receipt date is based on the actual arrival date displayed on the logistics platform.

Please return the product as its original state.

To start a return, please contact us at service@quevina.com. The subject of the email should be "Return". Please provide order number or your purchase receipt, and the reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package

Items returned without contacting us will not be accepted.

Refund
After receiving and checking your return, we will notify you by email whether the refund is approved, please pay attention to your mailbox at any time. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchange
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have any further questions about returns, please feel free to contact us at service@quevina.com.

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