ANSWERS TO YOUR QUESTIONS
We are currently shipping within the U.S only. For other countries, please visit amazon.com/quevina
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
We have 3 method shipping speeds： Standard（5-7 days），Expedited (3-4 days)，Priority（2-3 days). Shipping time might vary depending on location, shipment method, and other factors.
Shipping Carrier: UPS, USPS, DHL, Amazon Logistics, etc.
Orders under $20 USD will be charged for shipping depending on your chosen delivery method. The full price will be displayed at checkout.
Note: that an additional exchange fee may apply if your currency is other than US dollars.
After reviewing the order, if the order has not been shipped, we will process your refund shortly.
If the order has been shipped, the customer should return the wrong/unwanted items upon receiving it (notice: customer will need to cover the return shipping cost).
Once we have received the returned item, we will process refund payment.
Return and Refund
We will provide the customer with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.